Collaborative Performance Management (CPM) Program

This full-day class will allow you to explore your preferred communication style through the DiSC® assessment and learn strategies for overcoming differences in communication styles in an effort to get your message heard and stay in dialogue.

These two half-day classes will help you address the root causes of poor employee performance and navigate around them by developing effective performance programs with employees in a collaborative manner. You will gain a better understanding of your responsibilities, and the responsibilities employees have, during the annual review process. The online Performance Online Program (POP) system will also be discussed.

This half-day class is focused on helping you avoid the pitfalls of giving feedback to employees by utilizing an effective model that ensures clarity and increases the probability of behavior change. The model also creates an easy way to document each conversation about needed improvements. Conversely, the class also teaches questioning techniques to develop your employees to excel to the next level. Using the framework of the GROW coaching model, you will learn how to coach employees to higher levels of performance.

This class is split into two half-day classes and discusses several aspects of honoring the human elements that influence supervision. Topics will include workplace climate, emotional intelligence, bias management, and conflict management. This class is informed by the works of Daniel Goleman, Dr. Jennifer L. Eberhardt, Netta Jenkins, Michael Rosenberg, Oscar Trimboli, Joshua Freedman, and many more.

This online class demonstrates techniques for simplifying and strengthening documentation in your employee records. These techniques ensure that you have the solid documentation that is needed to create an effective evaluation process and address performance issues appropriately. 

This half-day class teaches you strategies for applying progressive discipline and tips for utilizing the resources available to assist you throughout the discipline process. A panel of Employee Relations experts will answer your questions and advise you on the best approach to your employee situations.