Forgot or Want to Change Your UBITName Password?
Change or reset your UBITName password using the UBITName Manager, a self-service website.
Instructions
1. Log in to the UBITName Manager using your current UBITName and password
2. Select Change your UBITName Password
3. Enter a new password that meets the listed password guidelines into the New Password field
4. Confirm the password by re-entering it in the Confirm New Password field, then click or tap Change password
5. You should see a message that your password was successfully changed
4. Under Forgot password?, select Text a one-time PIN to my mobile number
5. Enter the PIN that was sent to the non-UB email address that you registered as a recovery option in the PIN field, and click or tap Login
6. Click or tap Change your UBITName Password
7. Create a new password that meets the guidelines listed above the New Password field and enter it in the New Password field
8 Confirm the password by entering it in the Confirm New Password field, then click or tap Change password
9. You should see a message that your password was successfully changed
4. Under Forgot password?, select Text a one-time PIN to my mobile number
5. Check your phone for a PIN
6. Enter the PIN in the One-Time PIN field
7. Click or tap Change your UBITName Password
8. Create a new password that meets the guidelines listed above the New Password field and enter it in the New Password field
9. Confirm the password by entering it in the Confirm New Password field, then click or tap Change password
10. You should see a message that your password was successfully changed
4. Under Forgot password?, select Let me answer my security questions
5 Enter the answers to your security questions
6. Click or tap Login
If you do not remember the answers to your UBITName Manager security questions, you did not set security questions or need a new One-Time Password, the UBIT Help Center can help.
Choose from the following options:
- Upload a picture of your Government Issued ID:
Upload the following information to a secure UBbox location at https://buffalo.app.box.com/f/aa6488c5f2a544d08daaa938268929af
- Your full name
- Non-UB email address
- A telephone number where you can be reached during UBIT Help Center business hours
- A copy of photo ID (such as a driver's license or passport) that:
- Is government-issued
- Shows your date of birth
- Is in English
- Is legible
- Is current (not expired)
- or -
- Bring photo ID in person:
Access is currently restricted to UB students, faculty and staff. Bring photo ID to the UB Tech Squad counter in 3rd floor Silverman (North Campus). Your photo I.D. must meet the same requirements as uploading, above. A UB Card with your picture on it is only accepted at the UBIT Help Center walk-up counter.
- or -
- Call the UBIT Help Center:
Call 716-645-3542 during business hours and verify your identity with UBIT Help Center staff using multiple data points so we can be sure it’s really you.
If you upload your ID, UBIT Help Center staff will contact you at the Non-UB email address and/or telephone number you provide, and give you a new, One-Time Password. You will use this One-Time Password to repeat the process to Activate Your UBITName.
See also
Need more help with technology at UB?
Contact the UBIT Help Center.