Forgot Your UBITName Password?

When you first activated your UBITName through the UBITName Manager, you had the opportunity to set up four security questions. If you set them up, answer them now to access your UBITName and change your password to something you will remember.

1. Follow the link above to the UBITName Manager, a self-service website (opens in a new window).

2. Enter your UBITName.

3. Click Continue.

4. Solve the CAPTCHA Security Check.

5. Click Continue.

6. Choose the link labeled: I forgot my password (answer security questions).

• This option is only visible if you've previously set security questions. If this option is not available, you are unable to reset your password using this method. See how to request a password reset without security questions.

7. Answer your security questions. They are NOT case sensitive.

8. Click Continue

9. On the Home screen, click the Change password link.

10. After reading the password requirements, type your new password in the New password field.  

11. Type your new password again in the Confirm field.

12. Click Change Password.

• If your new password did not meet the password requirements, the requirements not met will have an X in front of them.

If you registered your non-UB email in the UBITName Manager, you can receive a one-time PIN which you can use to change your password.

Carefully read these instructions and follow the steps.

1. Go to the UBITName Manager, a self-service website (opens in a new window)

2. Enter your UBITName

3. Click Continue

4. Solve the CAPTCHA Security Check

5. Click Continue

6. Choose the link labeled: Send a password recovery PIN to my non-UB email address

• This option is only visible if you've previously set password recovery. If this option is not available, you are unable to reset your password using this method.  See how to request a password reset without password recovery.
  

7. You will receive an email to your non-UB email address from <do-not-reply@buffalo.edu> with a Subject of Your temporary PIN

8. On the Verifying email PIN screen, enter the temporary PIN found in the email

9. On the Home screen, click the Change password link

• If your new password did not meet the password requirements, the requirements not met will have an X in front of them.

If you registered your cell phone number in the UBITName Manager, you can request a one-time PIN which you can use to change your password.

Carefully read these instructions and follow the steps.

1. Go to the UBITName Manager, a self-service website (opens in a new window)

2. Enter your UBITName

3. Click Continue

4. Solve the CAPTCHA Security Check

5. Click Continue

6. Choose the link labeled: Text a password recovery PIN to my phone

• This option is only visible if you've previously set password recovery. If this option is not available, you are unable to reset your password using this method.  See how to request a password reset without password recovery.

7. You will receive a text to your cell phone number from 771-61 UBIDM: To reset your UBITName password, enter the PIN provided

8. On the Verifying mobile/SMS PIN screen, enter the PIN found in the text message

9. On the Home screen, click Change password

• If your new password did not meet the password requirements, the requirements not met will have an X in front of them.

10. After reading the password requirements, type your new password in the New password field.

11. Type your new password again in the Confirm field.

12. Click Change password.

13. On the Request summary screen, click Submit. Your information will be updated instantly.

14. When you reach the Request status screen and see your request has been submitted, your password has successfully been reset. Please note: It may take up to 1 hour for services to synchronize with your new password before access is available.

15. To logout, select your UBITName in the top right corner of your screen and click Logout.

If you do not remember the answers to your UBITName Manager security questions, you did not set security questions or need a new One-Time Password, the UBIT Help Center can help.

Choose from the following options:

• Upload a picture of your Government Issued ID:
  Upload the following information to a secure UBbox location at https://buffalo.app.box.com/f/aa6488c5f2a544d08daaa938268929af
  
  • Your full name 
  • Non-UB email address
  • A telephone number where you can be reached during UBIT Help Center business hours
  • A copy of photo ID (such as a driver's license or passport) that:
    • Is government-issued
    • Shows your date of birth
    • Is in English
    • Is legible
    • Is current (not expired)

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• Bring photo ID in person:
  Access is currently restricted to UB students, faculty and staff. Bring photo ID to the UB Tech Squad counter in 3rd floor Silverman (North Campus). Your photo I.D. must meet the same requirements as uploading, above. A UB Card with your picture on it is only accepted at the UBIT Help Center walk-up counter.

- or -

• Call the UBIT Help Center:
  Call 716-645-3542 during business hours and verify your identity with UBIT Help Center staff using multiple data points so we can be sure it’s really you.

If you upload your ID, UBIT Help Center staff will contact you at the Non-UB email address and/or telephone number you provide, and give you a new, One-Time Password. You will use this One-Time Password to repeat the process to Activate Your UBITName.