Do returns help boost profits for the retail industry?

Published January 1, 2018 This content is archived.

American Public Media's Marketplace interviewed Charles Lindsey, associate professor of marketing in the UB School of Management, for a story about returns for online holiday gifts. Lindsey said returns aren’t a gift for retailers. “[Retailers] send them to a distribution center, they may be purchased by liquidators...they may end up in a landfill.”