Human nature typically influences people to solve problems in a vacuum. The consequential risk is devising ineffective solutions that are temporary bandages.
The A3 approach forces engagement of all people involved in the matter at hand, requiring constant dialogue throughout the problem-solving process. This course walks learners through this “standardized storytelling” model of fostering communication and collaboration to resolve an issue. It details the steps for populating the A3 tool – an 11 x 17 sheet of paper – and subsequent facilitation of conversations.
The course utilizes a case study to enable the application of concepts throughout. After learning each element of the A3 process – from defining the problem and documenting root cause, to assessing the outcome and all stages in between – participants work in small groups to build their own A3 report.
Hours: 8
Range of positions at any type of organization, from shop floor employees to executives
UB TCIE’s Root Cause Analysis and Corrective Action or an equilvalent course
As UB TCIE’s Operational Excellence Director, Peter is a resident expert in the Lean Six Sigma methodology and tools who has delivered substantial, validated hard and soft savings across a variety of projects in finance, medical devices, insurance, food services, building materials, publishing, and other service-related industries, as well as manufacturing. He has nearly 10 years of experience with a global company in serving as the lead on a multitude of process improvement project teams that have delivered record performance in yields, cost reduction, quality and safety. With an M.S. in statistics, Peter has an advanced understanding and application of statistics, and develops the potential in others through helping them understand Six Sigma and Lean methodologies.
$395
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