Contact Us
ISS will be closed for Thanksgiving on November 28 and 29, 2025. Document pick-up will be available until 2 p.m. on Wednesday, November 27. We wish you a safe and happy holiday!
Before you contact us, answers to most frequently asked questions are found on:
When Will My UB Global Request be Processed?
Due to the high advising volume, advisors will not be meeting with those asking about processing times or those requesting an expedite.
For current processing times, please review our website. If your request is outside of processing times, you can email us. Our team will review this information and follow-up with you to provide an updated timeline for the request or guidance on next steps.
Still have a question? This is how you can reach us:
Advising Schedule
Have questions? No appointment needed! Click the tab that fits your situation to see your advising options.
Monday
Navigate Drop-ins
- 10:00-11:30 am
- 1:30- 3:30 pm
Tuesday
In Person Drop-ins
- 1:30- 3:30 pm
Thursday
Navigate Drop-ins
- 1:30- 3:30 pm
Friday
Navigate Drop-ins
- 10:00- 11:30 am
Navigate Drop-ins
Drop-ins are only active in Navigate during hours listed above. If you try to access the queue outside of advising hours you will not see ISS as an option.
It is not possible to book a drop-in appointment. Advising during drop-in times is first-come, first-served.
If you graduated more than 1 year ago, please visit us during OPT advising. Navigate may not work for you.
Issues Accessing Navigate?
Try accessing Navigate directly: buffalo.edu/ubsuccess
Email Assistance
Monday - Friday 9AM - 5PM
iss@buffalo.edu
Please allow 3-4 business days for a response.
Counting Business Days
The 1st business day is the first full day immediately following ISS receiving your email. Business days are Monday, Tuesday, Wednesday, Thursday, Friday. University holidays are not considered business days.
Phone Assistance
Our phone line is monitored by our student staff. Student staff can help connect you with resources and answer questions about using Navigate Drop-ins. Student staff do not answer immigration questions.
If you have immigration questions, connect with an ISS advisor using our advising services listed above.
Document Pick-Up
ISS offers pick-up for select document requests. If pick-up is available for your request you will see the option in the specific e-form on UB Global.
Requests that do not require a physical print-out are sent by email.
Document Pick-up Hours
- Monday - Friday 9:00-4:30
Accessible Directions and Map
Accessible Routes for Visiting Us
Accessible parking
- There are accessible parking spaces on the west side of Talbert Hall.
- You can reach these spaces from Mary Talbert Way, between Fronczak and Capen Halls.
Outside approach
The shortest path of travel from an accessible parking space to a barrier-free entrance is 299 feet:
- Park vehicle in an accessible parking space on the west side of Capen.
- Proceed straight (east) and then slightly right (south) toward Capen.
- The barrier-free entrance is to the right of the bicycle rack.
- Once you enter Capen Hall, turn right (south) and then right (west) again at the next hallway to reach Talbert.
| Feature | Available |
|---|---|
| Automatic door | Yes |
| Ramp | Not applicable |
| Bicycle rack | Yes |
To report a problem or provide feedback about these directions, please contact Equity, Diversity and Inclusion (EDI) at diversity@buffalo.edu.