Troubleshooting UBITName Login Problems
- Check that:
- Autocorrect is not capitalizing the first letter of your UBITName: all UBITNames are lowercase.
- Your caps lock key isn't on when entering your password.
- You are only entering your UBITName, not your full @buffalo.edu email address.
- Check the UBIT Services Status Dashboard to see if any services are unavailable or undergoing maintenance.
- If you still can’t log in, contact the UBIT Help Center.
When bookmarking a page, bookmark the service URL, such as myub.buffalo.edu or ublearns.buffalo.edu, and not the login page that prompts you for your UBITName and password.
- Hover over links and make sure they go to a buffalo.edu address, and check the URL to see if it is a buffalo.edu site.
- Check to see if there are active phishing attempts targeting UB that look similar.
- Contact the UBIT Help Center for verification.
Open an Private Browsing (Incognito) window may resolve the issue.
Need more help with technology at UB?
Contact the UBIT Help Center.
