“Retention is the first step toward achieving academic success, i.e., graduating.”
~ Meghan Millea “What Matters in College Student Success” Education, 2018
There is a great deal of research and survey data available regarding student satisfaction and student retention. A few worth noting are:
EAB Student Success Playbook
Ruffalo Noel Levitz 2020 National Student Satisfaction & Priorities Report
Higher Education Research Institute CIRP Freshman Survey