Edit or Remove Direct Deposit Account Information for Parent PLUS Refunds

Log into QuikPAY through the Authorized Payer website. (Figure 1). 

You are brought to the QuikPAY homepage. Click Edit My Profile in the navigation menu (Figure 2) to verify your name and email address are correct. For Authorized Payers anticipating a refund from a Direct PLUS Loan, it is essential to use the exact name and email address provided on the Direct PLUS Loan Application. 

You are brought to the QuikPAY homepage. Click Manage Refunds in the navigation menu (Figure 3).

Click Manage My Refunds to edit direct deposit account information (Figure 4).  You will leave this page and enter a new site.

You are brought to the Refunds homepage. Click Edit Refund Method (Figure 5).

You are prompted to enter the authentication code sent to your email or mobile device and click Submit (Figure 6).

Enter updated bank account information and click Save (Figure 7). 

Log into QuikPAY through the Authorized Payer website (Figure 1).

You are brought to the QuikPAY homepage. Click Manage Refunds in the navigation menu (Figure 2).

Click Manage My Refunds to edit your direct deposit selection (Figure 3). You will leave this page and enter a new site.

You are brought to the Refunds homepage. Click Remove Refund Method (Figure 4).

Click Yes to remove your direct deposit information and receive your refund by mail. Click No to keep your current deposit information (Figure 5).

Nelnet's customer service information can be found at the Customer Service link (Figure 6) at the top of the screen. There is also a Live Help feature available Monday through Friday, 9:00 a.m. to 6:00 p.m. EST.

You may also contact the Student Accounts office by phone at 716-645-1800 or online through our Contact Us page.