Tracking UBIT's Service Performance
Published April 27, 2015 This content is archived.
As another academic year comes to a close, UBIT continues to reflect on the level of services that we provide to the institution.
At the request of UB’s leadership, UBIT created an online showcase of our key services’ performance. We track and report uptime of UB’s network and key applications, such as UBmail and HUB, in addition to Internet usage and Wi-Fi connections. Updates are provided in real time and over time as historical data.
UBIT is able to provide these valuable metrics in this interactive format thanks to consultation with campus-wide IT leadership and the work of our talented Webmaster, Dennis Reed Jr.
As of April 21, 2015, I’m pleased to report that a significant number of days have passed without a major UBIT service outage. During March 2015, most services reported 100% uptime, with UBCMS Authoring and UBlearns showing still impressive uptimes of 99.9%.
In addition, the CIT Help Desk’s customer satisfaction rating remains at four of five stars.
With over 74,000 unique devices connected to UB’s Wi-Fi network, it’s also clear why the three-year UB Wi-Fi Boost project is needed.
I encourage you to look at UBIT’s Key Performance Indicators and continue to check back to see our progress.
If there are any services not included that you would like to see, please share your suggestions in the comments below.
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About the Author
J. Brice Bible is the Vice President and Chief Information Officer (VPCIO) for UB. CIT is a service division at UB that provides enterprise technology leadership and guidance.