A browser's cache is used to speed up page loading. Sometimes, the information saved in the cache can cause pages to not load correctly. You can clear your browser's cache and cookies as a troubleshooting step.
Operating System: All
Applies To: UB students, faculty, staff, alumni, retirees and volunteers
Last Updated: February 18, 2025
1. At the bottom right, tap More (•••) then Settings
2. Tap Privacy
3. Tap Clear Browsing Data
4. From the Time range drop-down, select All Time
5. Check only Cookies, Site Data and Cached Images and Files. Uncheck the other items
6. Tap Clear Browsing Data
7. Exit/quit all browser windows and re-open the browser
1. Open Safari.
2. Under the Safari menu, select Settings
3. Click Privacy
4. Click Manage website data
5. Click Remove All
6 Click Remove Now
7. Click Done
8. Select Safari > Quit Safari
9. Re-start Safari
1. Open your Settings app
2. Tap Safari
3. Tap Clear History and Website Data and confirm
4. Exit/quit all browser windows and re-open the browser
Contact the UBIT Help Center.