IP Call Center Service delivers intelligent call routing to agents, call queuing when no agents are available, and contact management over an IP infrastructure.
Intended Audience: UB faculty and staff
Special requirements: Consultation and licensing required.
Availability: 24 hours daily
Support: 8:30 a.m. - 5:00 p.m. ET Monday - Friday
Contact: UBIT Help Center
Request Form: Request telephone service
Contact the UBIT Help Center.