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All campus mail service requests are processed through Blue Services. Follow the steps to submit your request.
Visit our Business Services Support Hub to submit and track requests and access helpful resources.
STOP—does your package contain any of the following?
Mark your package as containing liquids. By submitting this request, you confirm liquids are properly contained and packaged per USPS rules.
Mark your package as fragile. Purchase shipping insurance matching replacement value (strongly recommended).
(Lithium batteries, perfume, aerosols) Bring directly to your local post office to determine if item can be mailed. Campus Mail cannot ship these items.
Mark your package accordingly. Expedited shipping recommended. Review USPS perishable guidelines.
By submitting this request, you confirm your package meets all USPS shipping guidelines.
If this is your first time using Blue Services:
Need help? Follow our registration guide.
Log in to Blue Services to submit your service requisition:
CRITICAL: Place the printed requisition with your outgoing mail/packages in your mailroom for Campus Mail pickup.
We need the printed request form attached to the physical mail being processed. This ensures we can accurately match each piece of mail to the correct request.
In this video, you'll learn how to sign in or register with Blue Services. We'll also cover extra steps for cost approvers.
This video explains how to navigate Blue Services for campus mail requests.
System questions: Visit the Business Services Support Hub
Service questions: Contact Campus Mail Services
System navigation: Use our Blue Services navigation guide
Q: Why is Campus Mail moving to Blue Services? A: Blue Services provides automated billing and invoicing through direct integration with the university's chart of accounts, improving accuracy and efficiency. The platform also enhances our record keeping and reporting capabilities.
Q: Will the services offered change? A: No. All campus mail services remain available, including metering, bulk mail and business reply services. Only the request submission and billing process is changing.
Q: What happened to the old request form? A: The previous request system is no longer available. All requests must now be submitted through Blue Services.
Q: How do I access Blue Services for campus mail? A: Log in at https://buffalo.ilab.agilent.com/service_center/show_external/6405/campus_mail using your University at Buffalo credentials.
Q: Do I need special permission to access Blue Services? A: All UB faculty and staff can access Blue Services. First-time users need to complete registration and be approved by their cost approver.
Q: What if I've never used Blue Services before? A: First-time users need to: (1) complete the registration process, (2) select your cost approver or departmental group, (3) wait for approval from your cost approver, and (4) begin submitting requests. Visit the registration guide for step-by-step instructions.
Q: How long does cost approver approval take? A: This varies by department. Once you submit your registration, your cost approver will receive a notification. Please allow 1-2 business days, though many approvers respond more quickly. If you need urgent approval, contact your cost approver directly.
Q: Can I still submit a request if my cost approver hasn't approved me yet? A: No. You must wait for cost approver approval before you can access Campus Mail services in Blue Services.
Q: Do I still need to print and attach the request form? A: Yes. After submitting your request in Blue Services, you must print the requisition and attach it to your outgoing mail or packages. This ensures we can accurately match each piece of mail to the correct request.
Q: Where do I leave my mail after submitting a Blue Services request? A: Place your mail with the printed requisition attached in your designated mailroom for Campus Mail pickup.
Q: Can I save a request as a draft and complete it later? A: Yes. Blue Services allows you to save incomplete requests and return to them later before final submission.
Q: How do I track my request status? A: Log in to Blue Services and go to the "View All Requests" tab to see the status of your submissions. Once you have submitted the request work will begin as soon as the physical pieces and form have been received. One may see a few different administrative statuses such as “waiting for core to agree” that have no effect on the requestor. Once the request has reached the “completed” status you will see your total charges.
Q: How long does it take to process a request? A: Most requests are processed within 1 business day. Charges will be added to the request within 7-10 business days, and the billing cycle will be completed monthly at which time an invoice will be available.
Q: Are there new fees for campus mail services? A: Yes. Starting January 5, 2026, service fees apply: $0.10 per standard letter, $1.50 per domestic package and $3.00 per international package.
Q: Why are there service fees now? A: Campus Mail now has access to discounted USPS rates, but these require creating and printing USPS shipping labels, which involves additional labor and supply costs. The service fee covers these costs.
Q: Will I pay more than the regular USPS rate? A: No. The total cost (discounted USPS rate + service fee) will not exceed the USPS retail rate.
Q: How will I be billed? A: Blue Services automatically processes billing through your department's chart of accounts. Charges post directly to the account specified in your request, and you'll receive billing information through Blue Services.
Q: Can I change my billing account after submitting a request? A: Contact Campus Mail Services at (716) 645-7459 or campusmail@buffalo.edu to request billing corrections.
Q: I'm sending 10 or more packages. What do I need to do? A: Email your mailing list in CSV format to campusmail@buffalo.edu when you submit your Blue Services request. This allows us to import your list and maintain discounted rates. Without the mailing list, packages may be charged at full retail rates.
Q: What format should my CSV mailing list be in? A: Your CSV should include recipient name, complete address, city, state and ZIP code in separate columns.
Q: What information do I need for international packages? A: Provide a detailed content list, estimated value of contents and complete mailing address in the comments section of your Blue Services request.
Q: What browsers work with Blue Services? A: Blue Services works best with current versions of Chrome, Firefox, Safari and Edge. Ensure your browser is up to date for the best experience.
Q: Can I access Blue Services from my mobile device? A: Yes, Blue Services is accessible from mobile devices, though some functions may be easier to complete on a desktop or laptop computer.
Q: I'm having trouble logging in to Blue Services or finding a departmental account. What should I do? A: Visit the Business Services Support Hub (select Blue Services).
Q: Where can I find video tutorials for Blue Services? A: Visit the Campus Mail webpage for video tutorials on logging in, registering and submitting campus mail requests.