Student FAQ

You can download Navigate in the App Store or Google Play by searching for “Navigate Student.” Then, choose University at Buffalo in the app. 

You can also log in to the desktop version of the site and sign on with your UBIT username and password.

If you find you are unable to get into the Navigate mobile app, first try the desktop version. 

If you successfully enter your credentials in the sign on web page, but Navigate says “Uh-oh…” or “Something went wrong,” submit a ticket for further assistance. 

Can you get to UB’s sign-on webpage? If you get this far but your credentials are rejected, there is an issue with your UBIT account. Contact the UBIT Help Center for UBIT username and password assistance.

Only students admitted to UB can use Navigate to schedule an advising appointment. Consult the Advising Directory for contact information as well as further information. 

If it has been more than one year since your last enrollment, you may have exceeded the time frame we allow access to Navigate. If this is the case, please contact the office you’re trying to get in touch with directly using their phone number or email.

Navigate access starts one day after you pay your tuition/enrollment deposit. Some advising areas only open scheduling once the semester begins. Check your UB email for instructions from your advising unit. If you received an appointment invitation, try logging in at buffalo.edu/ubsuccess.

If you receive this notification, it may mean that the staff member has no available appointment times that align with your schedule, or that you have previous missed/no-show appointments. If this message appears, please contact the UB staff member or office directly for guidance on how to schedule.

Or, feel free to submit a “Request for Appointment Assistance” via the Appointments page so a member of the UB Navigate Support Team can best assist you.

Finding the right person, office, or resource on campus to ask for help can be challenging. Submit a “Connect Me Request” via the main applications screen of the Navigate app and tell us how we can assist you in finding what you are looking for. 

If you specifically need help scheduling an advising appointment, submit an “Appointment Assistance Request” located on the Appointments page.

Your major will display in the mobile app once you enroll/your advisor enrolls you in your first semester.

Your HUB Student Center is the most up-to-date place to confirm your major. Majors update every 24 hours in Navigate. If you just changed your major, it may take one day to update. Until your major change is reflected in Navigate, you likely will be unable to schedule an advising appointment with your new advising area. 

If you are unable to access an advising center in Navigate, find the new department’s contact information. You may contact the new department by phone, email, through their website or by an in-person visit to inquire about applying to/changing your major and scheduling an advising appointment.

Consider taking the "Major Explorer survey" found on the main applications page in Navigate, to explore best-fit majors, as well as find federal BLS and O*NET career and salary data associated with those majors.

Your HUB Student Center is the most up-to-date place to confirm your class schedule. Classes in Navigate update every 24 hours. If you just added or dropped a class, it may take one day to update.

If you added your class schedule to your calendar app on your phone, you will need to manually update the calendar to reflect your recent change. Log into your Navigate app and manually add the class to your calendar (one by one or all again).