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Customers Use Live Chat for Travel and Expense System Support
Published October 15, 2018 This content is archived.
Business Services has introduced Live Chat, a dynamic method of customer service that provides real-time convenience for just-in-time help.
Live Chat is a facet of Business Services' Operational Excellence initiative Omnichannel Approach to Exceptional Customer Experience. Currently, the chat feature is being utilized on the Travel and Expense Reimbursement System web pages.
Benefits of Live Chat
- Generally speaking, live chat is mutually beneficial, where our customers get the quick help they need, and our support team gets to speak directly with the people that use our systems.
- Live Chat allows the support team to step into our customers’ shoes. We want to understand the issue from their point of view to solve their query in the best way possible.
- Live Chat gives easy access to customer support without any barrier, meaning that customers do not have to search the internet for contact details, such as an email or phone number.
How to Access the Live Chat Feature
To start your Live Chat customer support experience, just click on the chat banner on the Travel and Expense Reimbursement System web pages.
Click on the banner to chat with customer support