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Lock and Key
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Faculty and staff can request lock changes, key cutting and lock or door repairs for buildings on campus.
Lost or Stolen Keys
Call Customer Service at 716-645-2025
Service Hours
Customer Service Office
| Days | Hours |
|---|---|
| Monday - Friday | 7:30 a.m. - 4:30 p.m. |
North Campus key pickup
John Beane Center
South Campus key pickup
Service Center Building
250 Winspear Avenue, room 130
Found, Missing, Stolen or Damaged Keys
You can return found keys to Customer Service or to University Police Lost and Found.
Immediately report missing keys to your department coordinator or to Customer Service. Departments are responsible for the total cost of lock changes and replacement keys.
To request replacement keys:
- Submit a new key request procedure for replacement keys.
- Submit a lock and key request to Customer Service for a lock change and replacement keys.
Immediately report stolen keys to your department coordinator or to Customer Service. If keys are not returned by a terminated employee or a student leaving the university, they are considered stolen.
- After receiving a report of stolen keys, Customer Service will contact University Police.
- The reporting department will file a police report detailing the circumstances of the theft.
Immediately conctact Customer Serivce if a key is broken off in a lock or if a key is malfunctioning.
- Return damaged or broken keys to your department coordinator or to Customer Service.
- A new key will be issued once Customer Service verifies the damage.
Requesting Service
Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual.
Lock and Key
| Billable Services | Non-billable Services* |
|---|---|
| Key cutting | Repairing door handles |
| Lock changes | Repairing door locks |
| Repairing or replacing desk and file cabinet locks | Repairing panic hardware |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
The request form must contain the department head's signature before any request is approved.
Contact an Expert
Customer Service
University Facilities