Building partnerships through collaboration.
New UBIT support site makes tech help even easier
The UBIT Help Center provides customer support in-person, by phone, and online.
By Michael Canfield
IT Communication Specialist
Published December 18, 2024
In December 2024, UBIT launched support.buffalo.edu, a new ticketing site for UB students, faculty, and staff. The new website provides fast, professional IT support for UBITName issues, Duo restoration, technology classrooms, and more.
New look, new email address for tickets
The new website is organized to make finding IT help at UB simple. Use search, browse services A-Z, tags, or put in a general "Report a problem" ticket and IT staff will reply.
Email notifications on your IT tickets will now come from "UB TDX Notifications" (tdx-notify@buffalo.edu). If you had message rules applied to sort your tickets into folders, you may need to update them.
Customer email replies to TDX notifications are sent to tdxreply@buffalo.edu. We strongly recommend keeping the original message content unchanged when replying.
More organizations
On the "back end," new UB departments have joined this support site. This means a more consistent user experience for more of the UB community.
UBIT website, UBIT Help Center
As always, you can find step-by-step instructions for setting up your devices, downloading UB-provided software, printing and more at buffalo.edu/ubit. If you have any questions about using the new system, please feel free to contact the UBIT Help Center at 716-645-3542 or ubithelp@buffalo.edu.
UB Information Technology News keeps UB students, faculty, and staff informed about their IT services and showcases creative collaborations between UBIT and the campus community. Published by the Office of the Chief Information Officer at UB and distributed via email as The Monthly Download. Edited by Diana Tuorto, IT Communication and Engagement, dianatuo@buffalo.edu.