Self Care Portal and Personal Communications Assistant

Learn how to personalize your UB phone through the web-based Self Care Portal and Personal Communications Assistant. See additional articles in this section for detailed instructions on performing specific tasks.

The Self Care Portal

What it's used for

  • Link your UB phone and cellphone
  • Set voicemail notification preferences
  • Set speed dials
  • Set forwarding

Logging in

  1. If you are off campus, connect to UBVPN
  2. Go to Self-Care Portal
  3. Enter:
    • Your UBITName (faculty and staff) or 
    • Self-Care Portal user ID (graduate students and exception accounts)
  4. Enter:
    • Your UBITName Password (faculty and staff) or 
    • Self-care portal password (graduate students and exception accounts)
  5. Click Login.

The Personal Communications Assistant (PCA)

What it's used for

  • Messaging Assistant - Personalize your recorded greetings and message delivery options, or set up message notification devices and create Private Lists
  • Web Inbox - Manage your personal UB voicemails

Logging in

  1. If you are off campus, connect to UBVPN
  2. Go to PCA
  3. Enter your UBITName and password
  4. Click Login.

Common questions

Can I use the Self-Care Portal to change my name to a preferred name?

IT staff can set up ITORG exception accounts for Student Assistants (SAs) and Graduate Assistants (GAs) using a preferred name. Faculty, staff, volunteers and retirees are unable to have the display name altered to reflect a preferred name.

Still need help?

Contact the UBIT Help Center.