Self Care Portal and Personal Communications Assistant

Learn how to personalize your UB phone through the web-based Self Care Portal and Personal Communications Assistant. See additional articles in this section for detailed instructions on performing specific tasks.

The Self Care Portal

What it's used for

  • Link your UB phone and cellphone
  • Set voicemail notification preferences
  • Set speed dials
  • Set forwarding

Logging in

  1. If you are off campus, connect to UBVPN
  2. Go to Self-Care Portal
  3. Enter:
    • Faculty and Staff: Your complete @buffalo.edu email address 
    • Graduate students and exception accounts: Your exception account user ID imediately followed by @itorg.ad.buffalo.edu (e.g., oss1.jdoe@itorg.ad.buffalo.edu)  
  4. Enter:
    • Faculty and Staff: Your UBITName Password 
    • Graduate students and exception accounts: Exception account password 
  5. Click Login.

The Personal Communications Assistant (PCA)

What it's used for

  • Messaging Assistant - Personalize your recorded greetings and message delivery options, or set up message notification devices and create Private Lists
  • Web Inbox - Manage your personal UB voicemails

Logging in

  1. If you are off campus, connect to UBVPN
  2. Go to PCA
  3. Enter your complete @buffalo.edu email address and UBITName password
  4. Click Login.
Still need help?

Contact the UBIT Help Center.