UPlan Support

Whether you need assistance with system functionality or technical support or have questions about your account, our dedicated support team is ready to help. Here, you'll find contact information for system and customer support and helpful resources for troubleshooting and guidance. Don’t hesitate to reach out — we’re committed to making your UPlan experience as seamless and efficient as possible.

General System Support

  • How to Login
  • Exporting Reports 
  • General Form Navigation Questions 
  • General Report Navigation Questions

Contact

Business Reporting and Systems
716-645-4500
ubs-uplan-support@buffalo.edu

Budget Processing Support

  • How do I split an employee’s salary? 
  • When does my budget need to be submitted? 
  • Formulas are incorrect in the system 
  • Reports not showing data 
  • Information not transferring correctly from other systems 
  • How do I use the UPlan tool? 
  • ARPP questions 

Contact

Resource Analysts, General: 716-645-3922 

Bin Chen
 716-645-9185
bchen29@buffalo.edu 
Units: JSMBS, VPRED, SEAS, SON, SPPS, UA 

Kishanie Fernando
 716-645-6272
kishanie@buffalo.edu
Units: Athletics, President, SAP, SDM, Law, SOM, Student Life, UC

Carl Lam
 716-645-8979
carllam@buffalo.edu
Units: CIO, CAS, VPFA, GSE, Provost, SPHHP, SSW

Security Access Support

  • What security access do I need? 
  • What organizations should I have access to? 

Contact

Contact your Unit Business Officer to ensure correct access before notifying Resource Planning