Building partnerships through collaboration.
Purchasing Dell Computers
In partnership with Dell, UB has identified configurable standards that include the UB desktop image and are supported by the UBIT. You can purchase other Optiplex and Latitude models, Precision workstations, servers, storage, printers and IT peripherals, supplies and accessories.
On this page:
Purchase Dell Standards in ShopBlue
Dell products may be purchased in ShopBlue using the Dell Punch-Out Catalog.
1. Log into ShopBlue.
2. Click on the Dell Punch-Out Catalog logo, which can be found in the "Showcases" section on the ShopBlue homepage.
3. Browse products and add items to your cart.
4. From your Dell shopping cart, click on "Create Order Requisition" and proceed through the steps to checkout in ShopBlue.
Pulling a Dell eQuote into the Punchout
1. Go to Shopping Home
2. Select the Dell Punch out catalog under Electronics
3. Click Quotes
4. Enter the eQuote number
5. Select View Details
6. Select Create Order Requisition
7. Submit Order Requisition
Item details will populate in ShopBlue, and you can complete the checkout process. Orders under $5,000 are submitted directly to Dell. Orders over $5,000 will be reviewed by the buyer and submitted electronically to Dell.
Consult Your IT Node for Workstation Standards
Not all brands and types of notebooks, desktops and tablets can be easily supported by the campus IT staff. Contact your information technology support staff for assistance. Find the support staff for your unit, department or academic area.
UB Dell Premier Store Help
For assistance with the Dell Premier Store please contact Peter Castillo from Dell Inside Sales Account Management at 512-513-9674.
Clear Your Browser History
If you are unable to see the UB custom Dell configurations page, then clear your browser history and try again:
• Firefox instructions
• Internet Explorer instructions
• Chrome instructions
Purchase Dell With Procurement Card (PCard)
To purchase Dell products from the UB Dell Premier Store with a PCard, you need to request login credentials.
- Email your request for Dell Premier Store login credentials to UB purchasing agent David Markey at dbmarkey@buffalo.edu. You will receive your new login credentials within 1-3 business days.
- Once you receive your login credentials, you can sign in to the Dell Premier UB Store.
3. Generate an E-Quote to order direct with your PCard.
Returns and Credits
Dell implemented a no-right-of-return policy. UB departments must inspect and reconcile their orders upon delivery and request any type of return within 30 calendar days of day of receipt of equipment by UB. Returns to Dell are only permitted for defective products or Dell errors. All other returns will incur a 15% restocking fee, deducted from refunds or credit memos applied to that order.
Dell Consultation and Support
| Dell Support Type | Phone Number |
|---|---|
Dell Technical Support: | 800-981-3355 |
Customer Care: | 800-981-3355 |
Spare Parts: | 800-357-3355 |
Pro Support for Dell Laser Printers: | 866-516-3115 |
Basic Support for Dell Laser Printers: | 877-459-7298 |
Returns & Order Tracking: | 800-981-3355 |
Built-In Configurator
Click on the ? Help Me Choose option. A window will pop up that explains the upgrade options and provides assistance on making a choice.
Computer and Server Quotes, General Assistance
Peter Castillo, Inside Sales Account Management
Peter_Castillo@dell.com
Office: 512-513-9674
Dell-branded and 3rd Party Software and Peripherals
Peter Castillo, Inside Sales Account Management
Peter_Castillo@dell.com
Office: 512-513-9674
Out of warranty parts and components
Required: Your unit tag number
Peter Castillo, Inside Sales Account Management
Peter_Castillo@dell.com
Office: 512-513-9674
Warranty Extension Quotes
Required: Your unit tag number
Email: ESL_spares@dell.com
Dell Premier Store FAQs
The university standards are located on the home page. They can also be accessed from the Shop Menu/Standard Configurations.
Dell offers a complete line of software and peripheral products and our account includes standard ground shipping at no additional charge. Click on the Software and Peripherals tabs. This tab also has a keyword search function for searching for a specific part number or item. Before you buy software please review the UB department offerings.
Your options are Add to Cart or Customize. Click on Customize to see the exact configuration and all the available upgrades and add-ons for that system
After you click customize, you will see all the components of your configuration. If upgrades are available you can click on the radio button to upgrade or add that component.
Click on the ? Help Me Choose option. A window will pop up that explains the different options. Most components have built-in consulting assistance.
These are consumer models and are not available to purchase from the government/education store. The Optiplex and Latitude lines are network-optimized and designed to allow for a lower total cost of ownership for UB, offer long-term stability with longer product life cycles and are compatible with the UB image. Check with your department before making a purchase.
Click on the Systems tab. The UB Custom Dell Configurator offers a complete line of computers and notebooks designed for use on-campus. In addition, most models are compatible with the UB image for easy installation and deployment.
To configure a consumer model, you will need to do the following
- Configure a system at dell.com with a 64-bit Professional Edition of Microsoft Windows which is the supported version of Windows on-campus.
- Review configuration with your department to see if they are able to provide technical support and imaging.
- Place your order directly through Dell using your UB Procurement Card for a tax-exempt purchase. If you use a personal credit card, Dell will NOT reimburse sales tax.
- Orders for home/home office or small business cannot be submitted through the eReq system. Do not send to Procurement Services for processing.
- You will need to provide a tax-exempt certificate to Dell. If you are charged tax, and you used a UB Procurement Card, please fill out the Business Purchase Verification Form and return directly to Dell.
The UB machines including upgrades and add-ons are selected by the workstation standards committee. If the configuration is not available in the standards, email Peter_Castillo@dell.com for a quote. Allow 1-2 business days for custom quotes.
